Customer Supply Manager at Guinness Nigeria Plc

Guinness Nigeria Plc is a major market for Diageo: Guinness Nigeria operates in the unique and fast-growing alcohol industry of over 15mhl beer potential. It is the only company that does Total Beverage Alcohol (TBA) in Nigeria. It’s an on-trade-dominated market but with a fast-growing off-trade channel.

We are recruiting to fill the position below:

Job Title: Customer Supply Manager

Job ID: JR1099118
Location: Lagos
Job Type: Full time
Reports To: Head of Supply West and Central Africa

Purpose of Role

Set up the new supply chain for Nigeria for Imported Spirits (Planning, Customer Service standards, Logistics, and governance)
Ensure onboarding West and Central Supply standard process and leading customer service experience and sustainable operations in Nigeria.
Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order to deliver 90%+OTIF.
Collaborate with PEM customers to deliver strong service communication, forecasting at 80% SFA and solution finding.
Collaborate across PEM to deliver continuous improvement across Supply as a value function.

Role Accountabilities

Deliver Supply chain requirements for Nigeria to enable achievement of NSV and growth targets
Deliver excellent customer service with the nominated distributor in Nigeria
Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
Ensure all detail on orders and shipments to Nigeria is accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
Chip in to the art of continuous improvement and knowledge sharing to drive operational excellence in West and Central Africa

Qualifications, Experience, and leadership

Educated to BA/ BSC level minimum
Experience working in international logistics or customer service
Fluent in English
Proven track record in implementing Organisational Change, including focus on people and process improvement
Experience of the S&OP cycle
Tried ability to influence partners to deliver customer-centric results
Proven track record to analyse detail at pace and provide conclusions and recommendations
Experience in leading presentations and delivering results
Culturally aware and able to adapt communication styles where required.
Beneficial: Understanding and experience of import processes in Nigeria
Critical thinking – A strategic and transformative leader able to make ambitious strategic choices that deliver for the short and long term.
Commercial foresight – An understanding of business end to end and providing robust counsel to executive team.
Performance driven – Has an acute focus on performance and results, is highly accountable and determined to win.
Agile – Demonstrates pace and tenacity, responding quickly to emerging threats and opportunities,
Influencing – can navigate a matrix organisation and build brilliant relationships internally and externally.
Personally resilient – able to maintain emotional balance in the face of pressure and high-performance expectation.
Externally focused – Great external radar to spot opportunities and challenges and strongly networked into key communities of authorities to understand market and legislation trends.