Customer Success Intern at SunFi Technology Limited

SunFi is an energy financial technology platform that connects people who want solar energy access to payment plans that match their needs. We work with qualified third-party installers to access easier and faster.

We are recruiting to fill the position below:

Job Title: Customer Success Intern

Location: Lagos, Nigeria
Job type: Full-time

About the Role

We are looking for a Customer Success Intern with superior oral & written communication skills and an unrelenting passion for customer satisfaction to join our team.
As the Customer Success Intern, you will work directly with customers to meet their needs, answer their questions, collaborate with teammates and provide support across a number of communication channels.

Responsibilities
Project 960 engagement:

Advising clients on possible optimized solutions.
Acknowledging and resolving customer complaints.
Proactively communicating with customers through various channels.
Logging and processing support calls
Effectively keeping records of customer interactions, transactions, comments, and complaints using select CRM tools
Make recommendations to management to improve customer experience

Specific inbound requests:

Responding promptly to customer inquiries.
Knowing our offerings inside and out so that you can answer questions and recommend fixes.

Ad hoc responsibilities:

Communicating, coordinating, and collaborating with colleagues and other stakeholders as necessary.
Providing feedback on the efficiency of the customer service process.
Other assigned responsibilities that may be a priority for the team from time to time

Requirements

Candidates should possess a B.Sc / HND holder in Business related course
6 Months – 1 Year experience in customer service
Customer support experience will be an added advantage
Excellent written, oral and presentation skills
Demonstrated ability to build and sustain strong relationships
Ability to use Google Suites and digital support tools, including CRM tools

Skills and Other Requirements:

Customer support skills
Strong ability to run issues to ground timely and satisfactorily
Proficiency in Google Suites especially Excel sheets
Attention to detail
Time Management Skills
Collaboration Skills
Empathy
Excellent oral communication skills
Positive attitude
Quick learner
Good interpersonal skills (developed by working in similar or relevant roles)
Ability to multi-task and take on additional responsibilities in line with team objectives