Customer Service Representative at Resource Intermediaries Limited (RIL)

Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ojoo, Ibadan, Oyo
Employment Type: Full-time

Responsibilities

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements and skills

High school diploma.
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

Salary
N80,000 – N100,000 per month.

Application Closing Date
15th December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: vadisa@resourceintermediaries.org using the position as the subject of the email.

Note: Only candidates who reside at Ibadan would be considered, preferably ojoo axis.