Customer Service Representative at Naji Realties

Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers’ expectations. With a strong presence in Abuja and Lagos our team of experts is passionate about delivering top-notch solutions in property development, management, and hospitality.

If you share our values and passion for excellence, we invite you to explore career opportunities with us. At Naji Realties, we foster a culture of growth, learning, and collaboration. Be part of our dynamic team and help us shape the future of hospitality and real estate in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

We are seeking a friendly, patient, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met. Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.

Key Responsibilities

Answer customer calls, emails, and chats in a prompt and professional manner
Listen actively and empathetically to customers, understanding their concerns and needs
Provide clear and concise solutions, resolutions, and explanations to customers
Resolve customer complaints and issues in a fair and timely manner
Document customer interactions and updates in our system
Collaborate with internal teams to resolve complex customer issues
Stay up-to-date on product knowledge and company information
Meet and exceed customer satisfaction and performance targets

Requirements

Bachelor’s Degree in Social Sciences or equivalent required
Must reside in Abuja preferably around Utako
Minimum of 2 years of customer service experience preferably in a hospitality industry
Excellent communication, listening, and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong patience, empathy, and understanding
Proficiency in computer software and technology
Ability to work varying shifts, including evenings and weekends

Application Closing Date
31st August, 2024.

Method of Application
Interested and qualified candidates should send their CV to: careers@najirealties.ng using the job title as the subject of the mail.