Joe
GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain a competitive advantage.
We are recruiting to fill the position below:
Job Title: Social Media Executive
Location: Lagos
Job Type: Full-Time
Job Description
- Handling incoming requests/complaints from customers by e-mail or other social media platforms and managing their inquiries or requests
- Using of company’s policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Providing information on complaints regarding specific products as well as services
- Selling additional services by recognizing opportunities to up-sell accounts; explaining new features
- Escalating mails with complex queries to appropriate staff
- Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer interaction
- Resolving customers’ issues and providing adequate resolution, via troubleshooting techniques.
- Attend to other assigned duties
Qualifications
- Must have a minimum of one (1) year contact center experience at The GIG Group
- Must currently be a part of the outbound/Resolution team
- Strong Social Media Skills
- Professional writing and reporting Skills
- Excellent Customer service skills
- Good working knowledge of the CRM systems
Application Closing Date
20th September, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Only qualified candidates will be contacted.
