Social Media Executive at GIG Logistic

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain a competitive advantage.

We are recruiting to fill the position below:

Job Title: Social Media Executive

Location: Lagos
Job Type: Full-Time

Job Description

Handling incoming requests/complaints from customers by e-mail or other social media platforms and managing their inquiries or requests
Using of company’s policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Providing information on complaints regarding specific products as well as services
Selling additional services by recognizing opportunities to up-sell accounts; explaining new features
Escalating mails with complex queries to appropriate staff
Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer interaction
Resolving customers’ issues and providing adequate resolution, via troubleshooting techniques.
Attend to other assigned duties

Qualifications